I have not felt this way before in your establishment receiving service on my vehicles. But I felt like I was nickled and dimed. I brought in my vehicle for a diagnostic test (paid for it) then in the same day the grounds were checked for the same diagnostic text ( paid again) and then I asked if the monies could go towards the service needed on I was told no. And normally when a diagnostic is done the monies would go towards the work. Now the diagnostic done on the vehicle was the same diagnostic that Advance Auto does and I showed the picture to the tech. I feel the service is changing from the last 4 vehicles I have had serviced here. I believed speaking to other customers they felt the same way. I hope something can be done to change this.
Yolanda, I am sorry if you felt that we were nickel and diming you. Advance Auto only pulled a code from your computer- which only gives you an area but not necessarily the cause- the first time we tested powers and grounds- which were working at that time we also cleaned your a/c drain then we cleared the codes to see if it was a one time fluke or a continuing intermittent issue- the code came back so we retested the powers and grounds- good at the time again- did some research and suggested replacing the vehicles computer. Our typical check out is one hour between both times we only charged an hour. I will give you a call to see if I can clear up this matter. Dawn
- Bryans Road Crown